Chatbots are here to stay. There is no doubting the tremendous potential chatbots hold in kicking customer service into another gear.
Once we get past the potential use cases for a technology such as chatbots, the next challenge is around implementation. Which platform? Google, Alexa, Cortana, Messenger or the 20+ more platforms out there. How about all of them?
We haven’t even touched integrations, security, privacy, and future proofing. It can be a daunting task, and we are just talking about chatbots here. Wait, I want my chatbot to be intelligent as well. I heard about this thing called AI and machine learning.
On the surface, chatbots sound like a good idea. However, actual implementation is another animal.
Fortunately, companies like Passage AI are making chatbots easier to build and implement. As we think about thoughtful software at Skiplist, Passage AI is tackling thoughtful bot building.
Andrew and I were fortunate enough to speak to Mitul Tiwari (CTO and Co-Founder) and Muckai Girish (VP of Business Development) from Passage AI.
A fantastic discussion around platforms, security, privacy, implementation, and trends around chatbots. You’ll learn more about the Passage AI platform, and they shared their expert insight into building a thoughtful bot.
If you are considering a chatbot, listen to this episode first!
Founded in 2016
9:31- End user awareness around bots?
19:58- For instance using instead of and Alexa skill?
26:12- Security and bots
30:05- adoption for internal teams (e.g. IT, operations etc)?
32:45- How do you approach identifying and protecting against common biases?
38:17- What's around the corner for chatbots?
Mitul Tiwari is the CTO and Co-founder of Passage.AI. His expertise lies in building data-driven products using AI, Machine Learning and big data technologies. Previously he was head of People You May Know and Growth Relevance at LinkedIn, where he led technical innovations in large-scale social recommender systems. Prior to that, he worked at Kosmix (now Walmart Labs) on web-scale document and query categorization, and its applications. He earned his PhD in Computer Science from the University of Texas at Austin and his undergraduate degree from the Indian Institute of Technology, Bombay. He has also co-authored more than twenty publications in top conferences such as KDD, WWW, RecSys, VLDB, SIGIR, CIKM, and SPAA.
Girish Muckai is VP of Business Development & Strategy at Passage AI (www.passage.ai). Over his 20+ year career in high tech, he has worked with Juniper Networks, Reliance Jio, Entropic Communications, ARRIS Group and SBC Labs, helping bring broadband and wireless communications solutions to market.
Fahad has a B.S. in Electrical Engineering and an MBA. He brings over 15+ years in Business Development, Strategy, Sales, Product, and Marketing in various industries such as software development and Internet of Things (IoT). His experiences have led him on an unwavering pursuit to meet thoughtful people and build thoughtful software.